Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Independently oversee a portfolio of advertising clients.

• Offer strategic advice and take action on opportunities within accounts aimed at increasing revenue.

• Resolve issues and respond to inquiries related to campaign delivery and optimization.

• Conduct quarterly business reviews, campaign wrap-up presentations, and regular check-in calls with advertisers.

• Share insights and best practices both internally and externally.

• Forecast and monitor key account data for internal projections.

⛳️ Requirements

• A minimum of 5 years of experience in managing advertising campaigns, whether from the client or publisher perspective, with a preference for experience in running search and social campaigns.

• Proven track record in managing enterprise-level clients, exhibiting strong hands-on execution skills, and direct experience in the North American market.

• Exceptional verbal, written, and listening communication skills with clients at all levels of seniority, including the C-suite, possessing the confidence and tact to respectfully challenge clients on strategic decisions.

• Comfortable engaging with beta products and acting as the primary contact for troubleshooting technical and account-related issues.

• Practical experience in managing, optimizing, and planning performance campaigns.

• Ability to convert analytics into actionable insights and recommendations to identify effective content and creatives, as well as areas for improvement.

• Proactive mindset, capability to be a self-starter, overcome challenges, and collaborate in a fast-paced, demanding environment.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Equity refreshers.

• Remote work reimbursement.

• Paid time off.

• Employee assistance programs.