Senior Customer Success Manager

📋 Description

• Proactive support for our B2B clients, including ongoing evaluation of the tools used and deriving optimization strategies.

• Specialization in the Swiss customer base, with responsibility for technical and organizational decisions.

• Structured onboarding for our new clients to ensure optimal product usage.

• Consulting B2B clients from various industries on technical and organizational issues in close collaboration with Tech, Customer Service, Project Management, Business Development, Engineering, and Product.

• Support in coordinating and communicating within ongoing projects.

• Systematic collection and transmission of customer feedback to the Product team for continuous product development.

• Client support not only remotely but also on-site to ensure optimal consulting and assistance.

⛳️ Requirements

• Completed commercial or technical vocational training (EFZ) or a comparable qualification.

• 3-5 years of experience in Customer Success Management and/or project management.

• Strong communication skills and analytical thinking ability to systematically capture and present complex issues.

• High team orientation and active participation in the development of internal processes together with colleagues.

• Strong problem-solving skills; even complex challenges are approached pragmatically and solution-oriented.

• Proficient in MS Office; ideally, experience with CRM systems.

• Solid experience in handling large amounts of data is advantageous.

• Swiss national or familiar with the Swiss mentality to communicate authentically with clients.

• Proficient in Swiss German (C2) and fluent in English, while knowledge of French or Italian is a welcomed plus.

🏝️ Benefits

• 28 vacation days – which you can allocate freely.

• Modern Apple equipment – so you can get started right away.

• Flexibility that suits you.

• Exclusive discounts – with Corporate Benefits.

• Opportunities for further training.

• Innovation meets stability – start-up mentality in a financially secure environment.