Customer Success Manager

📋 Description

• You will primarily provide guidance to customers on utilizing AI and automation to eliminate manual workflows and enhance the scalability of their internal processes.

• You empower customers to convert business challenges into technically advanced, automated solutions tailored to their ecosystem.

• With your technical expertise and a "problem-solving-first" approach, you establish profound trust and demonstrate how the tool can significantly expedite customers' progress towards their objectives.

• You adeptly navigate customer organizations to identify opportunities for digital transformation and the integration of new technologies.

• You utilize usage data and insights to create communication strategies that effectively promote technical maturity and foster the growth of the customer relationship.

• You conduct focused workshops and training sessions, aiming for customers not only to adopt their new solutions but to genuinely appreciate and master them with confidence.

⛳️ Requirements

• A minimum of 3 years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.

• Technical affinity: a solid understanding of how APIs function, how data flows between systems, and how to analyze integration logic.

• Change management expertise: experience in guiding organizations through software transitions or process optimizations (transformation management).

• Executive presence: exceptional communication skills to establish technical credibility with both end users and C-level executives.

• Analytical mindset: a passion for leveraging data to uncover opportunities in your customer portfolio and strategize the next "big win."

• Adaptability: a positive, high-energy attitude with the ability to excel in a fast-paced, ever-evolving technological landscape.

• Nice to have: experience in strategy consulting or business process mapping.

• Language proficiency: you possess very good German (C1) and good English (B2).

🏝️ Benefits

• Remote work – 100% location-independent work is a fundamental aspect of our work philosophy, not just a passing trend.

• Trust-based working hours – there are no mandatory office hours and no fixed working times.

• Equipment of your choice – we provide modern collaboration tools and software, as well as a laptop, phone, and home office setup.

• 30 vacation days – we value your need for rest.

• BahnCard 25 – even with remote work, we facilitate easy team meetups.

• Opportunity to shape your role – your input is valued; one of our recent initiatives, initiated by a colleague, evolved into an NGO project!

• Enjoy staying active? So do we! Whether it's Urban Sports Club, EGYM Wellpass, yoga, or running – we encourage movement and support you in maintaining an active lifestyle!