Italian-Speaking Customer Success Specialist

📋 Description

• Comprehend and drive goals for customer success.

• Track customer performance and identify growth opportunities.

• Assist with billing, administrative tasks, and customer inquiries.

• Collaborate with internal teams globally to ensure smooth service delivery.

• Offer timely, dependable, and precise information regarding products, services, and solutions to customers, while adapting communication to fit the customer's pace and technical proficiency.

⛳️ Requirements

• Proficient knowledge of Microsoft Office applications.

• Strong understanding of Customer Success and/or Account/Relationship management.

• Prior experience with SAP, Salesforce, Gainsight, or similar CRM platforms is advantageous.

• A robust customer-centric mindset.

• Empathy and exceptional listening abilities.

• Outstanding communication skills in English and Italian, both spoken and written.

• Organized and structured approach, with excellent time management skills.

• A proactive "can-do" attitude in a fast-paced work environment.

• High school diploma or equivalent required; college education preferred.

• Previous experience in BPO and roles related to Customer Success or Account Management.

• A proven track record showcasing the skills and attributes specified in this document.

• Strong command of written and spoken English and Italian (speech, writing, reading, comprehension).

🏝️ Benefits

• Competitive salary and comprehensive cafeteria benefit package.

• Supportive international team environment.

• Engaging team-building and social activities.

• A modern office setting.

• Fully paid training.