Senior Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Managing a portfolio of existing clients and acting as the primary contact for our most significant revenue-generating and strategic accounts.

• Cultivating strong relationships with clients to foster a consultative approach aimed at expanding and enhancing their business.

• Overseeing the renewal of annual contracts and identifying opportunities to upsell new products to our existing clientele.

• Advocating for new features and services by educating and empowering clients to incorporate those innovations.

• Collaborating with clients to ensure deeper engagement and success with the TUNE platform.

• Assessing future potential, opportunities, and growth prospects for your TUNE accounts.

• Acting as the Subject Matter Expert (SME) on a designated topic.

• Supporting the Director of Customer Success in training and providing assistance to Customer Success Managers.

• Taking ownership of and executing various ad hoc projects and initiatives as necessary.

⛳️ Requirements

• Over 5 years of experience in account management and customer-centric roles, employing a consultative approach.

• Previous sales or business development experience contributing to the growth of existing clients.

• Proven experience managing large and strategic brands.

• Background in affiliate marketing, partner marketing, or performance marketing.

• Skill in prioritizing and managing the requirements of multiple accounts.

• Outstanding interpersonal communication, presentation skills, and business acumen.

• Comfortable engaging with executive leadership.

• Experience in negotiating mutually beneficial contract terms with clients.

• A friendly, positive, and energetic demeanor.

• Proven experience in a leadership capacity, demonstrating ownership of projects and providing training and guidance to colleagues.

• A bachelor's degree is required.

🏝️ Benefits

• Full-time employees are eligible for a diverse selection of benefits, including medical, dental, vision, basic life insurance, short/long-term disability, and 401(k) participation with a company match.

• The Company offers a minimum of 10 days of vacation for new hires.

• Sick leave is provided per state requirements, along with 8 company-paid holidays and 2 personal holidays each year.