Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Support the growth of the company by cultivating, developing, and enhancing relationships with a diverse portfolio of clients.

• Set clear objectives, milestones, and metrics to collaborate with the Customer, regularly reassessing and discussing these targets.

• Comprehend and align with your clients' business objectives, primarily utilizing the Energage platform to assist them in accomplishing those goals.

• Collaborate effectively with various departments, including Onboarding and Support, Consulting Solutions, Partnerships, and Contracts, to ensure continuous customer satisfaction and retention.

• Drive revenue growth through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products.

• Conduct regular check-ins via phone and email, providing relevant marketing materials and communications.

⛳️ Requirements

• Ability to clearly articulate customer business needs and represent the customer’s voice internally, anticipating their requirements based on common scenarios. Clients feel that you listen to and understand their challenges.

• Proficient in addressing business challenges for our customers using the Energage platform and additional Energage solutions.

• Excellent multitasking abilities across a diverse array of responsibilities.

• Strong communication skills encompassing written, verbal, and presentation formats.

• A consultative mindset; capable of building rapport and trust with internal teams to achieve broader business objectives and goals.

• Highly organized, a team player, responsive, positive, an excellent collaborator, and a critical thinker.

• A strong sense of intellectual curiosity. You recognize opportunities and growth by learning more about your role and its impact on others.

• Keep precise records of all activities within SalesForce.com.

🏝️ Benefits

• PTO policy includes company holidays, sick leave, vacation time, and floating holidays.

• Remote work flexibility.

• The company covers a portion of individual health care premiums.

• Option to participate in a company-sponsored 401(k) plan.

• Opportunities for training and education.

• Professional development; all employees have access to a third-party professional coach.

• Tuition reimbursement program available.

• Chance to work for a purpose-driven organization that leverages business as a force for good.