Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and a trusted advisor for designated enterprise clients.

• Cultivate and maintain relationships with senior stakeholders to positively impact business results and enhance long-term partnership value.

• Promote product adoption, engagement, and the realization of value throughout the customer journey.

• Facilitate Quarterly Business Reviews (QBRs) and Success Reviews that align with customer KPIs and strategic goals.

• Manage the complete renewals process, which includes pricing discussions, contract negotiations, and the prompt delivery of renewal quotes.

⛳️ Requirements

• A Bachelor’s degree in Business or a related discipline.

• 3–5 years of experience in Customer Success, Account Management, or a comparable customer-facing position.

• Minimum of 2 years managing enterprise clients within a B2B SaaS or software context.

• Demonstrated experience in overseeing renewals and managing intricate customer portfolios.

• Strong proficiency with Salesforce and customer success platforms (e.g. Gainsight or equivalent).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development