Senior Customer Success Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Foster growth and enhance customer retention within North America.

• Develop and implement a thorough customer success strategy.

• Establish connections with key leadership figures.

• Identify, monitor, assess, and communicate the value of Nexthink.

• Coordinate account strategies with the wider team for renewals and expansions.

• Maintain consistent communication with customer contacts.

• Conduct DEX workshops and engage in quarterly business reviews.

• Serve as the voice of the customer, providing valuable feedback to product teams.

• Ensure the accuracy of customer data by updating the CRM database.

⛳️ Requirements

• A minimum of 5 years of experience as a Customer Success Manager in the Software Industry.

• Proficiency in driving the DEX Methodology.

• Strong business insight and acumen.

• Technical expertise or a strong affinity for technology.

• Capability to manage and cultivate relationships within the customer’s hierarchy.

• Outstanding written, verbal, and interpersonal communication skills.

• Organized and methodical work practices.

• Solid understanding of IT Operations or ITSM processes.

• Proficient in English, both written and spoken.

🏝️ Benefits

• Health, dental, and vision insurance.

• Access to life insurance options.

• Coverage for long-term disability.

• Accidental death and personal loss coverage.

• Flexible working hours and unlimited vacation policy.

• 11 company-paid holidays annually.

• 3 additional days allocated for volunteering activities.

• Hybrid work model that includes structured onboarding.

• Complimentary access to professional training platforms.

• Up to 16 weeks of paid leave for birthing parents and primary caregivers.

• 6 weeks of leave available for secondary caregivers.

• 401(k) plan with company matching contributions up to 4%.

• Bonuses for successful hires referred after three months.