Senior Customer Success Manager

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Comprehend and articulate what success entails for each customer, mapping out outcomes and business value.

• Identify growth prospects within accounts and collaborate with Sales to formulate and finalize expansion deals.

• Promote and deliver monetized Success Plan packages.

• Act as the main point of contact for designated accounts, nurturing relationships with key decision-makers and stakeholders.

• Guide customers through the onboarding, enablement, and adoption phases using a consultative approach.

• Work cross-functionally with Sales, Product, Engineering, and Professional Services to enhance customer value.

• Gather and relay customer insights internally to influence the roadmap and service enhancements.

• Provide continuous documentation, reporting, and performance insights to ensure transparency and value realization.

• Advocate for the customer voice internally, championing their needs and success.

⛳️ Requirements

• Over 7 years of experience in Customer Success or Account Management.

• Ideally, experience in a B2B SaaS or enterprise software environment.

• Exceptional verbal and written communication skills.

• Capability to convey technical concepts to both technical and non-technical audiences.

• Ability to cultivate long-term customer relationships and expand accounts through trust and value delivery.

• Self-driven with an entrepreneurial mindset.

• Analytical and process-oriented with robust problem-solving abilities.

• Proficiency in Swedish, Danish, or Norwegian as well as English.

• Preferred: experience working in the Nordics region with enterprise customers.

• Preferred: ability to drive customer expansion and sell customer success service packages.

• Familiarity with SAP systems, architecture, and terminology is a significant advantage.

• Previous experience with low-code or application development platforms.

• Experience collaborating across Sales, Product, and Services in a customer-facing role.

• Knowledge of Neptune Software or similar platforms is beneficial.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote working options.

• A vibrant and inclusive work culture.