Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture multi-threaded relationships throughout each customer’s organization.

• Collaborate with customers to maximize the full potential of GLOBO's solutions.

• Manage the renewal process comprehensively for designated accounts.

• Gain a thorough understanding of each customer’s goals and develop measurable account strategies.

• Define, monitor, and report on customer-specific key performance indicators (KPIs).

• Facilitate Business Reviews and strategic planning meetings with senior stakeholders.

• Create and oversee multi-year strategic account plans.

• Maintain the internal CRM (Hubspot) to track customer health.

• Serve as the internal advocate for the customer, representing their priorities.

• Engage in key prospect discussions and customer advisory opportunities.

⛳️ Requirements

• A Bachelor’s degree or equivalent qualification.

• A minimum of 8 years of experience in post-sales customer success or account management.

• Exceptional verbal and written communication abilities.

• Strong time management and project management skills.

• Proven experience in handling complex contract negotiations.

• Experience managing customer lifecycles within a CRM system (Hubspot preferred).

• Proficient in remote collaboration tools.

• High degree of initiative, accountability, and follow-through.

• Capability to manage multiple initiatives and projects while prioritizing tasks effectively.

• Strong sense of service with a passion for health equity and GLOBO’s mission.

• Valid Driver’s License with a clean driving record.

• Ability to provide independent transportation to various client locations and regional travel hubs.

• Authorized to work legally for any employer in the United States.

• Willingness to undergo any requested background checks.

• Familiarity with the language access industry, regulatory requirements, and common workflows (preferred).

• Previous experience in a high-growth company within a decentralized environment (preferred).

• Experience with Google Docs and Apple/Mac operating systems (preferred).

🏝️ Benefits

• Commitment to health equity awareness.

• Opportunities for mentorship.

• Flexible work arrangements.