Senior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary post-sales point of contact for customers.

• Lead customer interactions throughout onboarding, implementation, and adoption phases.

• Collaborate with customers, pre-sales, and post-sales teams on success strategies, requirements, objectives, challenges, and the realization of business value.

• Provide expert guidance on change management for large-scale rollouts.

• Serve as the advocate for customer needs within the organization.

• Work together with Technical Support and Customer Engineering to address customer issues.

• Acquire hands-on technical knowledge of Chainguard to assist customers in optimizing product usage.

• Partner with customers and the Edu team to discuss product features, best practices, and security principles.

• Establish relationships with customer stakeholders, from technicians to CISOs.

• Collaborate with sales teams to renew and expand customer accounts while reducing churn risks.

⛳️ Requirements

• Over 5 years of experience in enterprise, customer-facing roles working with technical and business teams.

• Background in Customer Success, Professional Services, Technical Account Management, or roles that involve Sales, Solutions Engineering, or Technical Support.

• Familiarity with one or more domains such as supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.

• Capacity to take full responsibility for a customer portfolio and operate independently.

• Ability to make critical decisions to enhance customer outcomes, manage escalations and conflicts, and advocate for internal teams.

• Entrepreneurial mindset with the capability to develop new processes or practices.

• Commitment to ongoing personal and professional growth.

• Excellent priority management skills and high emotional intelligence.

• Strongly preferred: prior experience in an early-stage startup.

• Strongly preferred: enthusiasm for technology and cybersecurity.

• Strongly preferred: hands-on technical experience with AWS, GCP, Azure, containers, Linux, supply chain security, DevSecOps, AppSec, security infrastructure, regulatory compliance, vulnerability management, or the software development lifecycle.

🏝️ Benefits

• Flexible & Remote-First Culture: Enjoy remote work with opportunities for team meetups, bi-annual destination summits, and a monthly stipend for coworking spaces, as well as phone and internet expenses.

• Receive stock options upon hiring and promotion.

• Participate in secondary offerings and have 10 years to exercise options.

• 100% coverage for health, vision, and dental insurance premiums for you and your dependents.

• Unlimited flexible time off.

• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

• Option to utilize parental leave all at once or spread it out throughout the child's first year.