Senior Customer Success Manager

📋 Description

• Establish and nurture robust relationships with clients as a reliable business partner.

• Implement digital marketing strategies and campaigns for clients that yield measurable outcomes.

• Conduct and present regular monthly business reviews, offering performance insights and strategic recommendations to client stakeholders.

• Ensure the prompt and successful delivery of solutions in alignment with the client's desired results.

• Monitor and report on essential marketing metrics.

• Maintain proactive communication both internally and externally.

• Collaborate with sales on renewals, expansions, and upsell opportunities to achieve a monthly revenue target.

• Keep precise and current client records across internal platforms and CRM tools.

• Assist with urgent requests or issue escalations as necessary.

⛳️ Requirements

• Bachelor’s Degree (B.S./B.A.) in Business, Marketing, Management, or a related field.

• A minimum of three to five years of experience in a customer service role is required.

• Experience supporting clients in SEM, SEO, email marketing, website development, or social media products is required.

• Proven ability to communicate, present, and influence effectively and credibly at all levels within a home service organization.

• Solid knowledge and experience in the home services industry.

• Familiarity with all Digital Marketing channels, including SEO, SEM, Facebook, Instagram, Display, email marketing, and web design.

• Capability to deliver client-centric solutions tailored to customer needs.

• Strong interpersonal skills with a knack for problem-solving alongside customers and internal stakeholders.

• Exceptional listening, negotiation, and presentation skills.

• Outstanding verbal and written communication abilities.

• Positive attitude and a remarkable talent for building rapport from the initial conversation through the entire client lifecycle.

• High proficiency in navigating various software platforms to complete tasks efficiently.

• Demonstrated knowledge of digital marketing solutions.

• Ability to analyze and report on marketing data effectively.

• Capacity to thrive in a fast-paced work environment.

🏝️ Benefits

• Group Health Insurance, encompassing Medical, Dental, and Vision coverage.

• Flexible Vacation Policy.

• 401k Retirement plan with company matching.

• Supplemental Benefits (e.g., STD, LTD, Life insurance).