Senior Customer Success Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership of the customer relationship throughout the entire journey, encompassing activation, adoption, engagement, expansion, and health metrics.

• Assist customers with the implementation process and onboarding procedures.

• Align Adobe's Creative Cloud offerings, such as core creative applications, Firefly, Frame.io, and Adobe Express, with customer objectives and business results.

• Maintain extensive product knowledge and act as a reliable advisor.

• Present executive-level presentations and create point-of-view documentation.

• Collaborate with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing on product launches and account development.

• Identify accounts at risk of deployment issues and work with the sales team to establish remediation strategies.

• Gather customer feedback, recognize trends, and provide actionable insights to product and marketing teams.

• Promote adoption and ensure value realization across Adobe Creative Cloud for enterprise clients.

⛳️ Requirements

• A minimum of 5 years' experience in customer success, sales, or solutions consulting.

• Ideally, experience within the creative or technology sectors.

• Proven history of meeting customer success benchmarks or sales targets.

• Experience in resolving complex customer challenges effectively.

• A creative mindset with a curiosity and eagerness to enhance products, processes, or user experiences.

• Familiarity with creative software such as Creative Cloud, Canva, Figma, or similar tools is advantageous.

• Bachelor’s degree or equivalent professional experience.

• Excellent presentation abilities.

• Capacity to foster relationships, navigate organizational structures, and achieve consensus among internal and external stakeholders.

• Willingness to travel up to 50% of the time.

• Capability to work with AI in accordance with Adobe's interview and hiring protocols.

🏝️ Benefits

• Short-term incentives through sales commission programs.

• Annual Incentive Plan (AIP) for non-sales positions.

• Potential for long-term incentives through a new hire equity award.

• Comprehensive benefits packages.

• Accessibility accommodations available for applicants with disabilities or special needs.

• Equal Employment Opportunity protections.