Senior Customer Success Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Accountable for increasing revenue within a portfolio of business that encompasses several strategic accounts.

• Exhibits consistent growth and predictability in the assigned business portfolio.

• Propel the success of ACI customers by providing fast, simple, and secure payment solutions from around the globe.

• Advise customers on their path to enhancing their payment programs through adoption, renewal, and expansion of ACI solutions.

• Engage in commercial and high-level technical discussions to ensure favorable results.

• Grasp customers' business challenges and industry trends to provide insights on how ACI can assist in achieving their goals and shaping their strategy.

• Act as a trusted consultant to customers, helping to establish, develop, and implement their payment strategies.

• Serve as the primary point of contact for customers with ACI, while coordinating and collaborating with ACI teams to fulfill customer commitments and enhance their experience.

⛳️ Requirements

• Bachelor's degree (BS/BA) with over 8 years of relevant experience.

• Required experience in payments; experience in the merchant sector is preferred.

• Proven ability to effectively engage with and present to C-Suite executives and Board members.

• Competence in presenting and leading discussions with decision-makers in payments and their teams.

• Skilled in negotiating complex, high-value contracts, including renewals.

• Experience in resolving intricate scenarios that necessitate alignment among internal and external stakeholders to facilitate customer success and growth in their assigned portfolio.

• Capable of self-directed planning and interactions, with some guidance on complex matters.

🏝️ Benefits

• Opportunities for professional growth.

• Career development initiatives.

• Competitive salary and benefits package.

• An innovative and collaborative work environment.