Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of initial deployments from start to finish, encompassing kickoff through to go-live, including discovery, architecture, tenant setup, integration, testing, and production cutover.

• Configure and verify integrations across AWS, Azure, GCP, identity providers, and DevOps toolchains.

• Convert least-privilege, JIT, and Zero Standing Privileges objectives into Britive profiles, policies, and access workflows.

• Manage deployment plans, milestones, risks, and status updates in Monday.com.

• Accelerate time-to-value and proactively address deployment blockers.

• Act as the designated technical owner for assigned accounts following the go-live phase.

• Collaborate with Customer Success Managers on account strategies, adoption, renewal risk, expansion, QBRs, and executive reviews.

• Promote adoption and use-case expansion while developing technical cases for growth.

• Handle technical escalations and monitor the technical health of accounts.

• Provide customer-facing training and create enablement materials.

• Support implementation partners and resellers and assist with partner-led deployments.

• Onboard new team members to the Britive platform and related technologies.

• Gather customer requirements and identify product friction for the Product and Engineering teams.

• Submit and advocate for enhancement requests in Jira, differentiating configuration issues from product defects.

⛳️ Requirements

• At least 5 years of experience in a customer-facing technical post-sales role within a B2B software company.

• Proven experience in personally managing enterprise software deployments in customer settings, including scoping, configuration, integration, go-live, and handoff.

• Practical experience with IAM and PAM.

• Familiarity with IAM services in AWS, Microsoft Azure, or Google Cloud.

• Background in configuring PAM solutions for both cloud and on-premises environments.

• Experience with Microsoft Entra ID, Okta, or Ping Identity.

• Proficiency in Python and/or Bash/PowerShell scripting along with API skills.

• Understanding of REST APIs, JSON, and CLI tools.

• Competence in SQL.

• Strong technical triage and troubleshooting skills.

• Excellent communication abilities in client-facing scenarios.

• Capable of managing multiple concurrent customer engagements and competing priorities.

• Comfortable with ambiguity and the fast-paced nature of startups; resourceful, self-directed, and quick to learn independently.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

• Nice-to-have: experience with Terraform, Kubernetes, GitHub Actions, GitLab CI, secrets management, project/helpdesk tools, SIEM/observability platforms, Zero Trust, compliance frameworks, partner enablement, relevant cloud/identity/security certifications, and experience with early-stage technology companies.

🏝️ Benefits

• Work remotely from anywhere in the US.

• Fully remote position (U.S. only).

• Competitive salary with substantial equity options.

• Comprehensive medical, dental, and vision insurance.

• Paid parental leave benefits.

• 401k plan (U.S.).

• Flexible and unlimited PTO (U.S.).

• Opportunities for career development and progression.

• Stipends for home office setup and connectivity.

• Team social events and offsite activities.