Senior Customer Solutions Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture enduring relationships with customers and partners by comprehending their priorities, anticipating their needs, and resolving their challenges.

• Facilitate XBRs (real-time QBRs) for high-value, high-touch accounts, emphasizing strategic alignment and showcasing value.

• Create strategic problem/solution roadmaps that cater to both current and future customer needs.

• Generate leads, oversee the sales pipeline, update forecasts, and formulate and implement account plans.

• Engage in prospecting activities such as cold calling and networking.

• Close deals to meet sales objectives.

• Provide partner software quotes and orders, ensuring that eligible deals are registered with the relevant partner program incentives.

• Collaborate with partners to co-create services and software solutions that meet customer requirements.

• Regularly follow up with customers to ensure their needs are fulfilled and to identify new opportunities.

• Maintain CRM and account plans for customers and prospects (using HubSpot and NetSuite).

• Coordinate both internal and external resources—including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal—to enhance the customer experience.

• Conduct product demonstrations, webinars, and other online events to inform customers and prospects.

• Demonstrate the value of ServiceRocket's products and services to foster growth opportunities.

• Stay updated on ServiceRocket's offerings and industry trends.

⛳️ Requirements

• 3–5 years of experience in an account management or sales position.

• A proven history of meeting or surpassing targets.

• Familiarity with MEDPICC discipline and the ability to qualify, progress, and forecast opportunities with clear documentation.

• Experience managing commercial discussions with various stakeholders—champions, economic buyers, procurement, and executive sponsors.

• In-depth knowledge of Atlassian's product suite and a strong grasp of the enterprise software landscape.

• Advanced capabilities in full-cycle sales, strategic planning, negotiation, and stakeholder management.

• Proven aptitude for working independently and expanding a portfolio of business.

• Excellent communication skills and executive presence—capable of speaking candidly and building trust swiftly.

• Experience with CRM practices and deal documentation; familiarity with HubSpot and NetSuite is preferred.

• Bachelor's degree in a relevant discipline.

🏝️ Benefits

• Share the fruit program: as we cultivate the tree, we share the fruit—when the company thrives, we share the profit.

• Stock options: you have the chance to partake in the ownership of the company.

• Health insurance: we prioritize you and your family—your well-being is important to us.

• Retirement plan/funds saving: we are invested in your future—offering diverse plans based on your location.

• Career pathways program: you have the opportunity to advance horizontally, vertically, or in any direction you choose.

• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.

• Ample PTO along with one cultural heritage and community day to honor your story, family, and culture.