Senior Customer Solution Engineer – AI Native, Consumption Quote to Cash

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical win by collaborating with Account Executives during intricate enterprise cycles — including discovery, technical strategy, objection resolution, and clear differentiation — to secure the technical decision.

• Define, sell, and create quote-to-cash solutions. Convert complex customer requirements in CPQ, billing, and revenue into a robust QTC architecture — incorporating consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream revenue recognition implications).

• Develop and oversee the lifecycle of proofs of concept as a key mechanism (think of it as a forward-deployed engineer).

• Dive deep into consumption and AI-native monetization. Design and showcase how customers can monetize usage- and AI-driven products — including event/usage capture, scaling rating, and the billing and revenue consequences of consumption pricing.

• Create customized, end-to-end demonstrations and proofs of concept aligned with each customer's strategic goals — actively engaging with APIs, data, and integrations, rather than relying on slide presentations.

• Lead technical presentations for senior stakeholders, including C-level executives, translating architectural and pricing-model trade-offs into business value.

• Establish strong technical relationships with customers and prospects — comprehending their objectives, limitations, systems of record, and operational models.

• Safeguard technical health and adoption within your accounts — ensure customers achieve value based on agreed outcomes, and identify opportunities for expansion across business units, cross-sells, and additional offerings.

• Influence the product roadmap by providing structured customer and market feedback to Product and Solutions teams.

• Coordinate technical resources across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; assist with escalations across functions.

• Travel within your designated territory as necessary.

⛳️ Requirements

• 7+ years of experience in Sales Engineering, Presales, or Solution Architecture — demonstrating hands-on ownership of technical wins in complex enterprise deals.

• Direct experience with billing / quote-to-cash processes — you have scoped, sold, and/or constructed solutions that encompass CPQ, billing, and revenue (beyond just adjacent SaaS).

• Proficiency in consumption / usage-based billing — including metering, rating, mediation, and the revenue implications associated with consumption pricing.

• Familiarity with AI-native environments — you comprehend how AI-driven and usage-based products are monetized, and can architect solutions accordingly.

• Technical expertise — including APIs, integration patterns, data/reconciliation, and modern application architecture. You are capable of debugging a failing integration under pressure, rather than merely describing one.

• Experience in the telecom sector is a significant advantage — particularly with high-volume mediation, rating, and intricate usage models.

• Exceptional executive communication skills — you can navigate conversations between engineers, financial controllers, and C-level executives without sacrificing accuracy.

• Background in structured sales methodologies (e.g., MEDDIC, Value Selling).

• Bachelor's degree and/or relevant experience in FinTech or enterprise software.

🏝️ Benefits

• Competitive salary, variable bonuses, performance-based rewards, and retirement plan options.

• Health coverage including medical, dental, and vision insurance.

• Generous and flexible time off policy, along with paid holidays, wellness days, and a company-wide year-end break.

• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy).

• Learning and development stipend to foster continuous growth.

• Opportunities to engage in volunteer work and give back, including charitable donation matching where applicable.

• Resources and support for mental well-being.