Senior Customer Service Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary contact for customers regarding all daily inquiries.

• Coordinate special requests and requirements from customers.

• Provide support to sales and planning/dispatch teams in addressing customer inquiries.

• Manage incidents and focus on customer-oriented solutions for service disruptions.

• Contribute your ideas and experience to assist in the development, optimization, and automation of processes.

⛳️ Requirements

• Completed vocational training in logistics or a related field.

• 3–5 years of professional experience in customer service, sales, or similar positions.

• Experience in the construction or logistics sector is a plus.

• Possess a friendly and reliable demeanor along with excellent communication skills.

• Have a hands-on mentality, solution-focused approach, and strong customer orientation.

• Fluent in German (both spoken and written); proficiency in English is desirable.

🏝️ Benefits

• Home-office-first policy with no mandatory office presence.

• Enjoy responsibility and autonomy from your first day.

• Access to top-tier IT equipment of your choice and work with modern tools.

• Comprehensive onboarding and regular feedback provided.

• Experience an open, positive company and team culture free from egos or office politics.

• Collaborate directly with an experienced and well-coordinated founding team.