Senior Customer Resolution Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Primary point of escalation for customer issues

• Conduct research and provide responses to escalated customer inquiries and complaints

• Engage with customers across all levels of escalation to offer acknowledgment and updates on inquiry status

• Troubleshoot to ensure customer resolutions are achieved

• Recognize emerging trends and inform leadership

• Deliver written and verbal responses to customer inquiries

• Oversee an inventory/pipeline of assigned cases, ensuring compliance with critical deadlines

• Serve as a resource for information

• May offer training and product demonstrations

⛳️ Requirements

• High School diploma or equivalent is mandatory

• Typically possesses 5+ years of relevant experience

• Previous experience in supporting customer escalations and/or handling written interactions/complaints within a related sector, product, or service is required

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• 401k plan

• Paid time off/sick leave

• Employee stock purchase plan