Senior Customer Marketing Manager, EMEA

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of customer advocacy across EMEA, focusing on community activation and customer awards to enhance credibility, trust, and generate pipeline in key markets.

• Identify and engage customer champions, oversee permissions, and cultivate a consistent pipeline of advocacy materials: narratives, testimonials, videos, speaking abstracts, and reference assistance.

• Manage a virtual customer community that can be mobilized for sales events, ABM roundtables, and peer interactions to foster or expedite pipeline growth.

• Facilitate proof and peer validation within the region to bolster demand and expansion efforts, including Gartner Peer Insights and peer review initiatives linked to significant campaigns and customer interactions.

• Oversee the Customer Awards programme from start to finish: define the microsite, manage nominations, coordinate the judging process, communicate with winners, and deliver enhancement packages to customers and staff.

• Produce customer testimonials, case studies, quote cards, and video clips from events and award recipients.

• Assist in the creation of high-value white papers, reference-based reports, and campaign proof points, collaborating closely with customers, sales teams, and product marketing.

⛳️ Requirements

• 6 to 8+ years of experience in B2B marketing, customer marketing, advocacy, or integrated programs within the enterprise technology sector.

• Demonstrated success in developing and managing customer advocacy programs and communities at scale.

• Strong skills in content creation and editorial oversight across both long-form and short-form formats, including case studies and testimonials.

• Confident in engaging with enterprise customers and senior stakeholders, exhibiting sound judgement and robust governance.

• Experience in managing awards programs and overseeing all logistical aspects of such programs.

• Proficiency in AI for streamlining content creation processes and optimizing workflows.

• Highly organized professional capable of managing multiple workstreams without introducing complexity.

🏝️ Benefits

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities