Senior Customer Advocacy Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee a pipeline of potential customer stories across various verticals, use cases, and regions.

• Facilitate customer discovery discussions to highlight the operational benefits of Rubrik's platform.

• Create and produce customer narratives, video summaries, executive one-pagers, and abstracts suitable for events.

• Take full responsibility for the CXO Visionaries executive community program from start to finish.

• Create profiles for CXO Visionaries and manage the Visionaries award initiative.

• Supervise the Visionary feature in Rubrik's monthly CXO newsletter.

• Recruit and onboard Visionary members, linking them to speaking engagements and earned media opportunities.

• Coordinate exclusive access to threat intelligence through Rubrik Zero Labs.

• Cultivate fluency in product and cyber resilience while ensuring customer narratives are technically accurate.

• Identify consistent customer outcome patterns across various environments and threat types.

• Establish scalable tracking systems and manage the intake, production, review, and approval workflows.

• Oversee the customer story processes for quarterly earnings and set quality standards.

• Monitor the usage and impact of stories across sales, events, public relations, and executive engagements.

• Collaborate with PR, communications, sales, field teams, product, engineering, cloud, ecosystem alliances, EBC, CXO Transformation, and Experiences departments.

• Organize sourcing of CXO customer speakers and manage event logistics.

• Supervise external writers, videographers, and agencies with clear guidelines, timelines, and quality assessments.

⛳️ Requirements

• Over 12 years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely related field.

• Direct responsibility for a customer story, reference, or executive community program.

• Strong background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI, or similar domains.

• Technical fluency to engage in meaningful discussions with CISOs or IT leaders concerning ransomware recovery, identity resilience, or hybrid cloud data protection.

• Capability to identify when an outcome claim is not substantiated.

• Proficiency in writing clearly and specifically about complex technical subjects for senior business audiences.

• Excellent interviewing skills with the ability to elicit genuine stories.

• Experience collaborating in or closely with enterprise sales environments.

• Practical insight into how customer proof points influence deals and executive discussions.

• Preferred: experience managing executive community, customer advisory, or peer network programs.

• Preferred: background at a company that experienced rapid scaling or significant platform transitions.

🏝️ Benefits

• Bonus potential.

• Equity options.

• Comprehensive benefits package.

• Commitment to equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.