Senior CRM Manager – Technical

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create, develop, and sustain intricate multi-step journeys within Iterable, incorporating branching logic, dynamic content, and cross-channel orchestration.

• Manage the technical relationship with the CRM platform, which includes data feeds, event tracking, API/webhook integrations, catalog/template systems, and troubleshooting.

• Convert business and lifecycle objectives such as onboarding, activation, retention, and win-back into technical implementations.

• Collaborate with data and analytics teams as well as external agencies, when necessary, to ensure that journeys are set up for measurement and attribution.

• Discover scalable execution opportunities through templating, dynamic content blocks, and catalog-based builds.

• Assist in quality assurance and serve as the technical support and escalation resource.

• Keep track of the Iterable and related martech platform roadmap and suggest new feature adoption.

⛳️ Requirements

• Proven technical experience in building within Iterable or a similar platform such as Braze, Salesforce Marketing Cloud, or Klaviyo.

• Familiarity with Liquid/Handlebars templating.

• Understanding of fundamental data structures, including JSON.

• Experience with event-driven triggers and API-level considerations.

• Solid grasp of lifecycle marketing principles.

• A builder’s mindset, favoring prototyping and experimentation.

• Experience collaborating with data and analytics teams on tracking, attribution, or incrementality.

• Capability of holding technical ownership.

🏝️ Benefits

• Competitive salary.

• 30 days of annual leave, in addition to bank holidays.

• Recognized as a 'Great Place To Work’ in three categories.

• Commitment to personal development and career advancement, including coaching workshops and progression plans.

• Remote-first working environment.

• Up to 180 days of working from abroad, subject to approval.

• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).

• Monthly wellness allowance.

• Gym memberships.

• Access to mental health first aiders.

• Health cash plan.

• Partnership discounts with brands such as Google, Apple, GymShark, Domino's, and Uber.

• £200 work from home setup allowance.