Senior CRM Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Oversee and enhance the utilization of the CRM system across various teams to boost adoption and efficiency.

• Examine CRM data to produce actionable insights that promote business growth and cross-selling opportunities.

• Develop and refine CRM workflows and automation to optimize operations.

• Create internal reporting capabilities to lessen dependency on external tools.

• Identify and enact process enhancements to improve CRM functionality and user experience.

• Act as the primary point of contact for users, offering support and guidance across different CRM streams.

• Maximize CRM utilization among product teams, marketing, pre-sales, sales, and operations.

• Generate reporting and data insights to facilitate performance enhancements and strategic initiatives.

⛳️ Requirements

• Possess an analytical mindset with the capability to convert insights into actionable plans.

• Experience in assessing and refining business processes.

• A minimum of 2 years of practical experience with HubSpot, including setup, automation, user support, and optimizing system usage.

• Technical expertise in pipelines, objects, data health, and system configurations.

• Proficient in creating reports and dashboards.

• Knowledge of SQL.

• Preferred: Experience in developing CRM systems within HubSpot.

• Preferred: Work experience with Pipedrive.

• Preferred: Experience in a CRM vendor company.

• Preferred: Experience in people management.

• Preferred: Background in the iGaming industry.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free English lessons (online).

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, participation in internal workshops, and attendance at professional conferences and corporate events.