Senior Credit Controller, Insurance – German

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Accurately and efficiently enter data while ensuring quality checks on cash receipts, and support data cleansing and mass change processing initiatives.

• Manage premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.

• Reconcile discrepancies between client and broker accounts, disburse cash, recover overdue debts, and oversee brokers and partners according to the nature of contracts or intermediaries.

• Uphold exceptional service standards and meet key performance indicators (KPIs).

• Collaborate with both internal and external parties to resolve queries within specified deadlines.

• Send monthly statements of overdue accounts to clients and address inquiries promptly.

• Input regulations into the computer system, manage unpaid items, supervise procedures, and clear outstanding financial transactions.

• Analyze aging reports and allocated portfolios.

• Enhance and expand technical knowledge and expertise, contributing to best practices and procedural support.

• Offer support, mentoring, and guidance as required.

• Engage in continuous improvement initiatives.

⛳️ Requirements

• Bachelor's degree or a professional qualification in a finance-related field.

• At least one year of experience in credit control.

• Fluent in both written and spoken German and English.

• Strong mathematical and analytical abilities for intricate data analysis and effective decision-making in business or technical matters.

• A proactive attitude, results-oriented, with the energy and determination to excel in a fast-paced environment where responsiveness and quality are essential.

• Excellent writing and editing skills with a keen attention to detail; capable of delivering high-quality work under pressure and managing workload to meet tight deadlines.

• Patient and respectful towards clients while maintaining professionalism in debt recovery.

• Proficient in Microsoft Excel and Outlook.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options