Senior Credit Controller

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the entire credit control process for a diverse global clientele.

• Actively manage debtor ledgers to ensure timely collections and minimize Days Sales Outstanding (DSO).

• Assist in collections efforts in partnership with the Collections Specialist, including the escalation of complex or high-value accounts.

• Evaluate and establish credit limits, perform credit checks, and manage risk exposure effectively.

• Collaborate with Sales and Client Services to swiftly and professionally resolve any billing disputes.

• Oversee the onboarding process for new clients in both internal systems and external client portals.

• Guarantee precise setup of billing entities, payment terms, and invoicing workflows.

• Act as the main finance point of contact for all queries related to client onboarding.

• Continuously improve onboarding processes to enhance client experience and decrease time-to-active.

• Work in tandem with the Financial Accountant and Accounts Assistant to achieve strong accounts receivable outcomes.

• Collaborate with Sales and Operations teams across international markets.

• Cultivate a positive and accountable team culture that emphasizes shared results.

• Identify and implement enhancements to accounts receivable processes, systems, and reporting workflows.

• Prepare and deliver regular reports on collections performance, aging analysis, and risk exposure.

• Assist with month-end closing activities related to receivables.

⛳️ Requirements

• 5–10+ years of experience in credit control, accounts receivable, or collections.

• Demonstrated success in managing international client portfolios, preferably in the AU, UK, and US markets.

• A background in market research, media, SaaS, or data/insights industries is highly advantageous.

• Comfortable operating in lean, distributed team settings without direct reports.

• Comprehensive understanding of end-to-end accounts receivable and credit control processes.

• Strong capability to manage client relationships and address billing disputes with professionalism.

• Experience with client onboarding, billing configuration, or financial system implementation.

• Excellent communication and stakeholder management skills across different time zones.

• Highly organized with keen attention to detail and strong follow-through.

• Flexible and adaptable, willing to adjust schedules to align with UK business hours when necessary.

• Practical experience with ERP/finance systems such as NetSuite, SAP, or Oracle.

• Familiarity with CRM platforms (e.g., Salesforce) is a plus.

🏝️ Benefits

• Join a growing global organization with a vibrant and commendable culture that fosters creativity and growth.

• We are an equal opportunity employer, welcoming individuals of all races, religions, and genders.

• Our workplace maintains a zero-tolerance policy towards bullying, discrimination, and harassment.