Senior Corporate Travel Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver real-time emergency assistance: reissue tickets, rebook flights, and arrange accommodations and car rentals under tight timelines.

• Collaborate with airlines, hotels, and suppliers to identify and implement solutions on the client's behalf.

• Adhere to fare rules and corporate travel policies when making booking choices.

• Maintain consistent communication with clients from initial contact through to complete resolution.

• Accurately document all cases for the handover to the daytime team.

⛳️ Requirements

• Proficiency in Amadeus is essential.

• Exceptional English communication skills: verbal, written, and reading are mandatory.

• Prior experience as a Business/Corporate Travel Support Specialist or in a comparable position is required.

• A minimum of 5 years at a recognized Travel Management Company (TMC) such as FCM Travel, BCD, CWT, Amex GBT, or an equivalent is necessary.

• Experience with Sabre or other booking software is a plus.

• Experience handling corporate accounts with intricate travel policies, approval workflows, and preferred vendor programs.

• Familiarity with client-specific tools such as online booking tools (OBTs), corporate profiles, and negotiated contracts.

• Managed VIP and executive-level travelers while handling simultaneous disruptions across multiple clients.

• Conducted voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing.

• Managed disrupted travel scenarios, including cancellations, overbooking, missed connections, and force majeure rebooking.

• Knowledge of international routing, alliance carriers, interline agreements, and entry/visa requirements.

🏝️ Benefits

• Fully remote, long-term opportunity.

• Work directly with international teams.

• Full-time schedule.

• Clear processes and structured work.