Expedition Consultant, Europe – Asia

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee and expand the global direct customer base.

• Promote luxury small ship cruises by nurturing customer relationships and actively managing potential clients.

• Address incoming booking inquiries via website, email, phone, social media, referrals, press, and live chat.

• Assess client requirements and suggest appropriate cruise options.

• Offer travel information and tailored service.

• Address customer issues and convert inquiries into confirmed bookings.

• Achieve and surpass revenue goals.

• Reach out to previous direct customers to highlight new destinations.

• Engage in cross-selling and upselling as suitable.

• Manage issues and complaints, including rebooking and refund requests.

• Record customer feedback and recommend enhancements to sales, marketing, and operations processes.

• Confirm reservations and oversee the booking process.

• Monitor and collect payments.

• Follow up on pre-travel requirements and special requests.

• Maintain accurate direct customer database information and adhere to CRM protocols.

• Collaborate with operations regarding customer requests.

• Coordinate press-trip bookings with marketing and public relations.

• Handle direct charter requests.

• Track promotions and communicate them to direct customers.

• Provide a weekly report on direct sales.

• Collaborate with accounting as necessary.

⛳️ Requirements

• Bachelor's degree, ideally in Hospitality, Travel, Tourism, Business, or a related field.

• Prior experience in a luxury travel agency or tour operator as a travel or hospitality consultant or advisor.

• Strong knowledge of domestic and international travel trends.

• Well-informed understanding of European and Asian consumers and travelers.

• Personal travel experience is an advantage.

• Native English speaker.

• Proficiency in Spanish or French is a plus.

• Capability to plan and organize expeditions.

• Exceptional interpersonal and communication skills.

• Cultural awareness, social skills, and travel background.

• Familiarity with environmental conservation and sustainable practices.

• Strong problem-solving abilities and adaptability.

• Proficient in IT with systems, applications, computers, and mobile devices.

• Ability to work autonomously.

🏝️ Benefits

• Chance to engage in environmental conservation and social responsibility initiatives.

• Independent Contractor Agreement.