Senior Coordinator, Servicing Customer Communications

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and develop selection criteria and loan scenarios for machine-generated letters and statements based on event triggers and business requirements.

• Create comprehensive test plans and conduct User Acceptance Testing for modifications to statements and letters.

• Oversee enhancements after implementation to ensure successful integration.

• Establish best practices for programming machine-generated letters based on project requests and scenarios.

• Collaborate with cross-functional teams and Legal Compliance to define letter logic, timing, and guidelines.

• Partner with project and change managers on initiatives related to regulatory requirements and business needs.

• Coordinate with print vendors to fulfill requirements and prioritize programming requests.

• Manage the relationship with print vendors to ensure timely and accurate communication distribution.

• Support large-scale annual projects, including Year-End, Annual Privacy Notice distribution, and Code Cross testing.

• Adhere to company policies and procedures.

• Maintain regular and punctual attendance.

• Perform other related duties as assigned.

⛳️ Requirements

• Requires logical reasoning and data analysis capabilities.

• Exceptional problem-solving skills with a keen attention to detail.

• Ability to think critically and challenge assumptions and conclusions.

• Able to clearly convey complex information to non-technical stakeholders.

• Proficiency in MS Office, particularly Excel, at an intermediate level.

• Excellent team player and team builder.

• Ability to manage multiple tasks simultaneously and work under tight deadlines while adapting to changing business and technical conditions.

• Bachelor’s degree (B.A.) from a four-year college or university or an equivalent combination of education and experience is preferred.

• Four (4) to Six (6) years of relevant experience within the mortgage servicing industry.

• No certifications, licenses, or registrations required.

🏝️ Benefits

• Remote work arrangement.

• Equal employment opportunity protections.

• Reasonable accommodations for disabilities.

• Typical interior office work environment.

• Individual contributor role.