Senior Content & Enablement Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop thorough and reusable training resources for both internal teams and customers, focusing on product features, solutions, and best practices.

• Take ownership of strategy and implementation within our current learning management system.

• Integrate with the product release cycle to pinpoint new features, modifications, and enhancements prior to launch.

• Create enablement programs customized for various audiences, including CSMs, Implementation Engineers, Sales, internal stakeholders, and customers.

• Continuously maintain and revise existing training materials as products and solutions progress.

• Collaborate with leadership from Product, Implementation, and Customer Success to ensure enablement aligns with business objectives.

⛳️ Requirements

• Demonstrated experience in building enablement programs from scratch, or effectively scaling existing programs in a growing organization.

• Practical expertise in creating reusable, scalable training content for both internal and external stakeholders (including video, documentation, and interactive modules).

• Proven experience utilizing AI tools to efficiently create and enhance training materials.

• Excellent facilitation and communication skills; ability to simplify complex technical concepts for varied audiences.

• Strong project management skills; comfortable juggling multiple roles in a lean environment.

• A passion for developing knowledge systems that enable teams and customers to thrive.

• Leadership experience or a history of managing small teams. (Nice to Have)

• Experience in financial services, SaaS, or B2B software training. (Nice to Have)

• Background in designing and executing knowledge assessments and certification programs. (Nice to Have)

• Familiarity with operations in credit unions or community banking. (Nice to Have)

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working environment with work-from-home options.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off and holiday policies.