Senior Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the implementation and deployment of Zoom Contact Center solutions.

• Create, develop, test, and deliver scalable applications and features for contact centers.

• Set up and implement Zoom Contact Center, WFM, QM, and AI solutions.

• Engage across various channels such as Voice, IVR/ACD, Email, SMS, and Chat systems.

• Conduct unit testing, code reviews, and resolve defects during QA cycles.

• Provide support for production environments and troubleshoot intricate technical issues.

• Collaborate with project managers and business analysts to ensure successful project outcomes.

• Take part in agile or waterfall development methodologies.

• Develop and improve software solutions utilizing JavaScript and other technologies.

• Mentor junior engineers and foster team growth.

• Deliver high-caliber software within established timelines.

• Engage in meetings, client discussions, and training sessions.

• Present solutions, demonstrations, and value propositions to clients and stakeholders.

• Act as a thought leader in customer experience transformation, digital transformation, and omnichannel technologies.

• Ensure comprehensive documentation and adherence to best practices.

⛳️ Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related field (preferred).

• 3+ years of experience in Zoom Contact Center and UC environments.

• 2+ years of software development experience (JavaScript, Python, Java, C++).

• Familiarity with enterprise-level CCaaS architecture and implementations.

• Experience with CRM integrations and cloud telephony systems.

• Industry certifications in Zoom Contact Center or related technologies (preferred).

• Experience with real-time systems and production environments.

• Demonstrated ability to work in dynamic, customer-facing settings.

🏝️ Benefits

• Health insurance

• Paid time off

• Remote work options