Senior Computer User Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver IT services to address the urgent needs of customers.

• Offer technical assistance via phone, email, and instant messaging from a remote location.

• Manage ticket processing and resolution effectively.

• Execute problem analysis along with hardware and software installation and configuration.

• Keep an audit trail and maintain statistical records of reported issues and conditions.

• Work collaboratively with other teams to identify and implement solutions.

⛳️ Requirements

• Public Trust Clearance (or the capability to obtain it).

• ITILv4 Foundation Training and ITILv4 Foundation Certification, which can be acquired within 120 days of hire.

• 4-9 years of relevant work experience.

• At least 1 year of experience in Windows desktop support.

• Knowledge of Windows, web browsers, and basic Active Directory functionalities.

• Strong communication skills to effectively interact with staff at all levels as well as clients.

🏝️ Benefits

• Competitive salary.

• Comprehensive health insurance.

• Retirement plans.

• Flexible work hours.

• Paid time off.

• Professional development opportunities.

• Remote work options.