Senior Community Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee the daily operations of the dbt Slack community.

• Collaborate with community leaders and internal stakeholders to enhance channel strategy, community guidelines, and engagement initiatives.

• Design and implement scalable moderation and support workflows, including enforcement of the Code of Conduct.

• Mentor and assist moderators and community champions; recruit and onboard new moderators.

• Establish content systems that include announcements, highlights, prompts, and community storytelling.

• Present community insights and member feedback to Product, Marketing, and Support teams, and ensure feedback is communicated back to the community.

• Track and report on engagement and health metrics, and conduct improvement experiments.

• Manage the community tool stack, which includes Slack workflows, analytics, knowledge base, integrations, and web portal.

• Organize and coordinate incident response alongside Legal, People, and Security teams as necessary.

• Facilitate cross-channel digital engagement across community forums, social media, and events.

⛳️ Requirements

• Minimum of 5 years of experience in digital community management, online engagement, or community program management in a global or distributed setting.

• Proven experience managing day-to-day operations for a large online community such as Slack, Discord, or a forum.

• Familiarity with moderation, member support, and maintaining community health.

• Strong knowledge of online community dynamics.

• Experience in developing and enhancing moderation and support workflows, including Code of Conduct enforcement.

• Exceptional written communication and facilitation skills.

• Ability to respond clearly and empathetically, de-escalate conflicts, and foster productive discussions.

• Proficient in using community tools and analytics, such as Slack workflows, Common Room, or comparable platforms.

• Data-driven decision-making skills, including defining engagement and health KPIs, measuring impact, and reporting results.

• Strong ability to collaborate across functions.

• Cultural awareness and sensitivity to communication differences across various regions and time zones.

• High emotional intelligence with a comfort level in navigating conflict, ambiguity, and sensitive topics.

• Capability to prioritize multiple workstreams in a fast-paced environment.

• Bonus: experience in scaling high-engagement Slack or Discord communities with measurable outcomes.

• Bonus: experience in crisis or incident leadership within online environments.

• Bonus: operational experience within community-as-a-product frameworks.

• Bonus: expertise in designing scalable workflows and automation.

🏝️ Benefits

• 100% employer-sponsored medical insurance.

• Generous paid time-off policy (PTO).

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-hosted virtual happy hours.

• Complimentary food.

• Engaging team-building activities.

• Monthly cell phone stipend.

• Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.