Senior Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage First Connect's online community tailored for independent agents

• Select the appropriate platform, define the operational framework, recruit initial members, and expand the community

• Create and implement an ambassador program for agents

• Enhance First Connect's visibility within independent insurance communities, including Big I, PIA, American Agents Alliance chapters, agency owner meetups, regional networking groups, LinkedIn, and Facebook groups

• Transform the current trade show schedule into a mechanism for community engagement

• Oversee the strategy and content for customer summits, roadshows, dinners, webinars, and trade-show programming; collaborate with Events on logistics and execution

• Launch community-driven content initiatives such as peer webinars, carrier and leadership AMAs, agent spotlights, and podcast partnerships

• Collaborate with Product on beta testing and early-access initiatives

• Establish and report on community health metrics, including active members, engagement, pipeline contribution, retention, and NPS

• Provide monthly insights to the leadership team

• Act as the public representative of First Connect, attending events, facilitating discussions, and writing in the voice of the role

• Work collaboratively across Marketing, Product, Sales, Carrier, Events, and leadership teams

⛳️ Requirements

• Over 7 years of professional experience, with a minimum of 5 years dedicated to building and managing a community management function

• Proven history of launching and scaling a B2B online community, member network, or professional community in a similar industry (insurtech, fintech, B2B SaaS, professional association, network, MGA, or aggregator)

• Direct experience in designing and managing an ambassador, MVP, customer advisory, or similar recognition program

• Experience in producing event content, including panels, breakouts, fireside chats, summits, and dinners

• Strong written communication skills and the ability to ghost-write for executives when necessary

• Proficiency with contemporary community technologies such as Slack, Circle, CommonRoom, and Higher Logic

• Demonstrated ability to collaborate with product and technology teams on platform integrations

• Data-driven approach to assessing community health and ROI

• Comfortable presenting community metrics to a leadership audience

• Willingness to travel to industry events, agent gatherings, and team offsites approximately 20-30% of the year

🏝️ Benefits

• 100% Remote Role — Work from anywhere within the United States

• Multiple medical plans available and 100% employer-paid dental; vision plans for team members and their families

• 401(k) retirement plan

• Short- and long-term disability coverage

• Employer-paid life insurance

• Flexible Spending Accounts (FSA) for health and dependent care

• Employee Assistance Program (EAP)

• Employer-provided WFH equipment

• $85 monthly expense stipend

• Equity compensation

• Opportunities for training and internal career advancement

• Flexible Time Off