Senior Collections Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Conducts a range of collection activities, which include making collection calls, sending correspondence, negotiating payment plans, and maintaining records of all communications.

• Delivers customer service related to collection matters.

• Manages customer refunds, processes and reviews account adjustments, and addresses client discrepancies.

• Handles the collection of particularly complex or challenging accounts and situations.

• Compiles weekly and monthly updates and status reports on outstanding delinquencies.

• Offers financial counseling to discuss and resolve debt issues within established parameters.

⛳️ Requirements

• High School diploma or equivalent is required.

• Some college education is preferred.

• 4 to 7 years of experience in high-volume commercial collections.

• Exceptional verbal and written communication skills.

• Strong negotiation and active listening abilities.

• Capable of problem solving, time management, and organizational skills.

• Excellent customer service skills.

• Familiarity with billing procedures, collection techniques, and accounts receivable.

• In-depth knowledge of state and federal Fair Debt Collections Laws.

• Experience with mainframe systems such as Oracle or similar operating systems.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k

• PTO/paid sick leave

• Employee stock purchase plan