Senior Cloud Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily operational health, reliability, availability, and supportability of AWS cloud environments.

• Implement and enhance practices for monitoring, logging, alerting, dashboards, and observability.

• Lead incident response efforts, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective actions.

• Automate provisioning, configuration, remediation, deployment, and routine operations using infrastructure as code and scripting methodologies.

• Analyze and optimize cloud performance, capacity, scalability, and resource utilization.

• Identify and execute approved opportunities for cloud cost optimization in collaboration with finance and technology stakeholders.

• Maintain backup, recovery, resilience, and disaster recovery procedures, while validating readiness through documented testing.

• Oversee the CloudOps managed-service provider, ensuring the quality of work, tracking commitments, escalating service gaps, and verifying completion.

• Create and maintain runbooks, operating procedures, technical documentation, and knowledge articles.

• Assess production readiness and collaborate with architecture, security, application development, product, and migration teams.

• Support approved production changes and enhance operational controls, tooling, and processes.

• Evaluate AI-assisted engineering tools that enhance reliability, efficiency, or supportability.

⛳️ Requirements

• Strong operational expertise in cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls.

• Significant hands-on experience operating and supporting AWS serverless technologies, such as AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, and Redshift.

• Advanced knowledge in cloud operations, resiliency, performance, capacity management, and disaster recovery techniques.

• Proficient in observability practices, including monitoring, logging, alerting, and operational metrics.

• Strong analytical and troubleshooting capabilities, especially in incident response and root-cause investigations.

• Proficient in infrastructure as code, scripting, and creating repeatable operational processes.

• Ability to convert operational data into improvements in reliability, efficiency, scalability, and cost.

• Capability to oversee service providers, evaluate operational risks, and facilitate issue resolution.

• Intermediate understanding of cloud security, identity, networking, governance, and compliance.

• Experience in developing technical documentation, operational procedures, and recovery runbooks.

• Excellent verbal and written communication skills.

• A minimum of 7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related field.

• At least 5 years of hands-on experience in deploying, operating, supporting, and troubleshooting production workloads within AWS.

• A minimum of 3 years of experience using infrastructure as code and scripting or programming for operational automation.

• Demonstrated experience in supporting production services, leading incident resolution, conducting root-cause analyses, and enhancing operational reliability.

• A Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience.

• Must possess legal authorization to work in the US.

• Availability to support scheduled after-hours maintenance and urgent production incidents as necessary.

• Participation in on-call rotations.

🏝️ Benefits

• Fully remote work from a home office.

• Options for Blue Cross Blue Shield Medical, Dental, and Vision Plans.

• Access to telehealthcare for medical and behavioral health visits.

• Generous paid time off (PTO) with buy/sell options.

• 9 company holidays, a floating day off, and an additional day off for volunteering.

• Employee Assistance Program available.

• Wellness program offering insurance discounts or credits toward health-related items.

• 401K Plan featuring employer matching contributions.

• Company-funded spending/reimbursement accounts for out-of-pocket medical expenses.

• Bonus and recognition programs.

• Tuition assistance provided.

• Consultation services with a financial planner.

• Basic Life & AD&D Insurance included.

• Short- and Long-Term Disability Insurance available.

• Supplemental Term Life Insurance options available.

• Group discount programs for mobile and technology services.

• Access to a comprehensive on-demand e-learning and performance support library at no cost.