Senior Cloud DevOps Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Spearhead the development and organization of the Managed Services sector, encompassing processes, operational rhythms, metrics, and the overall operating model.

• Partner with the Sales and Practices teams to formulate commercial playbooks and effectively position the Agentic Ops offering in the marketplace.

• Play an active role in shaping the Agentic Ops product vision by conducting user interviews, mapping customer journeys, and prioritizing essential features.

• Collaborate closely with strategic clients to comprehend their challenges and ensure that the solutions provided have a significant impact.

• Oversee success metrics, which include recurring revenue, Net Promoter Score (NPS), retention, and growth within support accounts.

• Integrate Operations, Sales, Partnerships, and Marketing to guarantee consistency and efficiency.

• Cultivate the culture, processes, product vision, and go-to-market strategy for the area.

⛳️ Requirements

• Proven experience in managing technical teams focused on support, operations, or managed services.

• Familiarity with Site Reliability Engineering (SRE), IT Service Management (ITSM), and contemporary service operations practices.

• A solid understanding of artificial intelligence is essential—you don't need to create models, but you should be equipped to make strategic AI-related decisions.

• Excellent communication skills and ease in client-facing situations—you enjoy direct client engagement and can clarify complex topics effectively.

• Advanced proficiency in English for client and global stakeholder meetings.

• Experience in product management, including product discovery, roadmapping, and user research, is advantageous.

🏝️ Benefits

• Health and dental insurance

• Meal and food allowance

• Childcare assistance

• Extended paternity leave

• Partnerships with gyms and health and wellness professionals through Wellhub (Gympass) and TotalPass

• Profit Sharing and Results Participation (PLR)

• Life insurance

• Continuous learning platform (CI&T University)

• Discount club

• Free online platform dedicated to physical, mental, and overall well-being

• Pregnancy and responsible parenting course

• Partnerships with online learning platforms

• Language learning platform

• Health and well-being team

• Inclusion specialists and affinity groups

• Support and accommodations for people with disabilities during the selection process

• Support in obtaining assessments for individuals with disabilities