Senior Clinical Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver a high standard of clinical and product knowledge alongside exceptional customer service to clients.

• Build and nurture strong relationships with both new and existing clients.

• Conduct account development activities and cultivate capable, confident clinical advocates to promote the use of Monarch systems and scopes.

• Provide in-case procedural assistance as a technical consultant.

• Offer educational initiatives aimed at enhancing competence and securing clinical support and trust from physicians and clinical personnel.

• Recognize and pursue educational opportunities.

• Deliver outstanding customer service and support for technically complex cases.

• Serve as a liaison between clients and the corporate office for cases needing peer review.

• Ensure the prompt and accurate documentation of complaints or technical issues.

• Regularly communicate with colleagues to bolster strategic partnerships and achieve account development goals.

• Acquire and maintain expert-level understanding of Monarch products available in the market.

• Conduct educational programs for fellows and physicians.

• Organize professional education events tailored to distinct market needs.

• Adhere to company policies as well as relevant federal, state, and local regulations, including HIPAA, Sunshine Act, and Monarch Sales Guidelines.

⛳️ Requirements

• A minimum of a Bachelor’s Degree is required.

• Capability to work across all hospital departments, including the operating room environment.

• At least 2 years of pertinent experience in sales, marketing, or healthcare is necessary.

• Willingness to travel 50%–75% of the time within the assigned territory.

• A valid Driver’s License issued in one of the 50 United States is required.

• Ability to develop an expert-level understanding of commercially available Monarch products.

• Competence in delivering educational programs for fellows and physicians.

• Dedication to compliance with HIPAA, Sunshine Act, Monarch Sales Guidelines, and relevant federal, state, and local laws.

🏝️ Benefits

• A highly competitive sales incentive compensation program.

• Eligibility to participate in the Company’s J&J Fleet program.

• Opportunity to choose between a company car or a car allowance.

• An inclusive interview process with accommodations for applicants.