Senior Clinical Operations Manager

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Take charge of the Clinical Ops quarterly roadmap and ensure progress is visible on a consistent schedule.

• Collaborate on expanding the care model and capacity-model initiatives.

• Validate and refine the assumptions regarding clinic staffing and capacity planning.

• Develop and manage the operational escalation playbook for on-call support, scheduling, and daily operational challenges.

• Assist in designing clinical payroll procedures.

• Oversee the prioritization of licensing and credentialing processes.

• Manage the SOP library and the audit/review system.

• Keep training materials for cross-team initiatives up to date.

• Coordinate the launch of features to ensure that changes affecting clinic staff are communicated effectively.

• Collaborate with Clinic leadership to attract, hire, and retain clinical team members.

• Convert clinical and company priorities into roadmaps, playbooks, and operational systems that facilitate growth.

⛳️ Requirements

• A minimum of 5 years of experience in clinical operations, clinical leadership, healthcare administration, or a comparable operational role, preferably including experience in a startup or rapidly expanding environment.

• Proven operational capability to translate vague priorities into a clear, actionable plan and maintain its progress.

• Familiarity with scheduling, EHR, and various clinical operations systems.

• Quick learner of new tools, including AI and data/analytics software.

• Ability to convert company-level priorities (OKRs, quarterly plans) into a practical team plan.

• Comprehension of the boundaries between operational and clinical decisions.

• Capacity to oversee strategy and structure while not personally managing every execution step.

• Strong collaborative skills with Product, clinical leadership, and other stakeholders.

• Proficient in creating systems that proactively identify issues and manage operational challenges.

• Comfortable working across 24+ states with varying licensing and coverage requirements.

🏝️ Benefits

• Standard equity.

• Unlimited PTO with a requirement of 2 weeks' notice and prior approval.

• Health insurance provided by UHC (medical) and Guardian (dental and vision).

• HSA and FSA options available.

• Annual learning stipend.