Senior Clinical IS Analyst – Epic

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the Patient Access application(s)/module(s) of Epic with minimal supervision.

• Collaborate with colleagues from other applications to achieve development and implementation goals.

• Manage shifting and competing priorities within a dynamic, fast-paced environment.

• Act as project lead for significant initiatives and fulfill assigned project management responsibilities.

• Create, document, and adhere to internal procedures for associated applications and systems.

• Comprehend and document existing clinical workflows while suggesting optimized future workflows.

• Present opportunities for system enhancements and innovative technical solutions for clinic-related scenarios.

• Identify, construct, and showcase application configuration prototypes for evaluation and approval.

• Conduct ongoing maintenance and configuration updates for the Epic application.

• Develop test scripts, schedules, and plans for application and workflow modifications.

• Evaluate clinical information system configurations and processes across various applications.

• Coordinate testing with requestors and users for application changes.

• Provide tier-two end-user support, both remotely and in-person.

• Monitor, investigate, troubleshoot, and resolve incoming support tickets.

• Act as a liaison between users and vendors, coordinating fixes and changes with software providers.

• Collaborate with the training team and operations for application-change deployments.

• Execute other assigned tasks as necessary.

• Engage professionally with leadership, faculty, staff, and vendors.

⛳️ Requirements

• Proven experience in Epic Cadence configuration, build, and support.

• Proven experience in Epic Referrals configuration, build, and support.

• Proven experience in Epic Decision Tree configuration, build, and support.

• A Bachelor's Degree or four additional years of relevant build experience is required.

• At least five (5) years of directly related Epic experience.

• Comprehensive understanding of software development/build lifecycles.

• Capacity to work autonomously and handle multiple assignments concurrently in a complex setting.

• Advanced critical and analytical thinking skills.

• Exceptional verbal and written communication and follow-up capabilities.

• Advanced troubleshooting skills.

• Strong organizational and project management abilities.

• Epic certification must be sustained according to Epic Corporation standards within 18 months of hire.

• Preferred certifications include Cadence, Prelude, and Referrals.

• May need to maintain the security and integrity of UT San Antonio and its infrastructure as per Texas EO-GA-48.

🏝️ Benefits

• UT SELECT Medical insurance provided at no cost for employees.

• Family medical coverage is available through payroll deductions.

• Reduced copays and coinsurance with UT Health Physicians.

• $50,000 group term life insurance provided at no cost.

• $50,000 basic accidental death and dismemberment insurance offered at no cost.

• Additional life/AD&D coverage for employees and dependents available at group rates.

• Three dental insurance plan options through Delta Dental.

• Two vision plan options to choose from.

• Disability insurance is available.

• Flexible spending accounts for dependent daycare and healthcare expenses.

• Participation in the Teacher Retirement System (TRS) or Optional Retirement Plan (ORP).

• Voluntary retirement programs with five plan providers available.

• Front-loaded Paid Time Off ranging from 128 to 208 hours (16 to 26 days) based on years of service.

• Extended Illness Bank providing 8 hours accrued monthly.

• Paid Family Leave of up to 240 hours (6 weeks) after 6 months of consecutive employment.

• 12 paid holidays each year.

• Discounts on services, tickets, and gym memberships.