Senior Client Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and expand a significant portfolio of Qventus’ most critical, "high-stakes" national healthcare provider organizations.

• Act as a mentor to the Customer Success (CS) team, promoting professional development and establishing top-tier standards for the CS organization.

• Collaborate closely with Product and Engineering leadership to shape the long-term roadmap, ensuring that the evolution of Qventus AI solutions meets the needs of enterprise-level clients.

• Take full responsibility for internal operating rhythms that facilitate high performance within the delivery team across client commitments.

• Spearhead complex process redesigns and major clinical workflow transformations that involve multiple service lines and departments across a health system by securing stakeholder buy-in at all operating levels.

• Utilize extensive functional perioperative expertise to cultivate and maintain support from core users, executives, and surgeons regarding workflows and tool adoption.

• Challenge existing practices at client sites and persuade clients to implement industry-leading practices through effective partnership and communication skills.

• Serve as an internal advocate for vital product enhancements and work alongside the Product team to introduce new solution functionalities at active client sites.

• Collaborate with the Marketing team to develop standardized materials for client training and engagement.

• Oversee cross-functional initiatives to fulfill contractual obligations and nurture positive relationships for growth or renewal opportunities.

• Manage challenging discussions with client executives by presenting clear business cases to drive system-wide changes.

• Lead intricate engagements with matrixed teams (clinical, technical, and operational) on both the client’s side and within Qventus with minimal oversight.

⛳️ Requirements

• A minimum of 7 years of professional experience at a leading healthcare consulting firm or in a client-facing role within a workflow-focused SaaS company.

• A refined executive presence with the capability to create persuasive value narratives tailored to client perspectives, complemented by visually engaging slides and substantial data stories.

• Demonstrated success in developing and sustaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise contexts.

• Experience working collaboratively across functions with internal and external stakeholders, thriving in fast-paced environments with shifting client priorities.

• Client or Account Management experience with intricate healthcare organizations grounded in strategic problem-solving and value-driven initiatives.

• Capability to comprehend client business challenges and translate our AI solutions into significant operational outcomes.

• A commitment to maximizing client value and satisfaction, demonstrating a strong sense of ownership and accountability for client results.

• Enthusiasm for the potential of AI to transform healthcare and a desire to contribute to that transformation.

• Familiarity with Electronic Health Record (EHR) systems.

• Willingness to travel up to 30-40% nationwide.

🏝️ Benefits

• Open Paid Time Off

• Paid parental leave

• Professional development opportunities

• Wellness and technology stipends

• Generous employee referral bonuses

• Employee stock option awards