This is a fully remote position, open to applicants in Indonesia.

• Concentrate on Retention, Cross-Sell, Client Advocacy, and enhancing the business value proposition through RSI service offerings.

• Deliver and communicate ROI throughout the entire client lifecycle.

• Establish C-level and executive relationships, achieving trusted advisor status.

• Propel growth, value, retention, and partnerships for our key clients.

• Formulate key account plans that include retention strategies, cross-sell opportunities, power maps, and client advocacy.

• Meet or exceed quarterly quota targets related to renewals, cross-sell, and advocacy.

• Generate awareness and demand for Rimini Street products and services.

• Identify, nurture, and engage in cross-sell opportunities within your portfolio.

• Ensure client retention by implementing effective retention strategies.

• Provide ongoing proactive client management through executive business reviews, on-site client visits, and more.

• Build and cultivate our Client Champion Community.

• Monitor client usage of Rimini Street services.

• Over 10 years of experience in Consultative Sales, Account Management, or Business Development.

• Expertise in a specific industry.

• Familiarity with the enterprise software sector.

• Preferred experience with Oracle, SAP, and/or Salesforce.

• Proficiency in engaging with CXOs.

• Experience managing a diverse portfolio of clients across various industries.

• Skill in cross-selling—identifying opportunities through established trusted advisor relationships with clients.

• Experience in renewing and/or negotiating client support contracts.

• Background in dealing with complex, multi-divisional, and multi-geographical clients.

• Experience collaborating with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.).

• Competitive salary.

• Bonuses.

• Health insurance.

• Opportunities for professional development.

• Flexible working arrangements.

Senior Client Success Manager

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