Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of strategic and intricate client accounts across the Americas.

• Establish account strategy and long-term goals.

• Oversee forecasting and revenue objectives.

• Identify and secure upsell and cross-sell opportunities.

• Develop and enhance relationships with executive-level and C-level clients.

• Foster access and influence to strengthen partnerships and unlock new opportunities.

• Cultivate enduring and profitable relationships with assigned accounts and portfolios.

• Achieve high retention rates and measurable growth in accounts.

• Collaborate with Delivery, technical, legal, and finance teams to ensure sustainable commitments.

• Generate revenue, forecast, and account health reports for both internal and client stakeholders.

• Proactively identify risks, follow up on action items, and escalate issues as necessary.

⛳️ Requirements

• A minimum of 10 years in Client Success, Account Management, or a similar client-facing commercial role.

• Proven experience with Tier-1 or enterprise-level accounts.

• Demonstrated accountability for revenue targets, forecasting, and upselling/cross-selling within complex, multi-stakeholder accounts.

• Full professional proficiency in English (C1+), both written and spoken.

• Background in technology services, digital platforms, or enterprise software environments.

• Practical experience in negotiating and managing T&M, fixed-price, retainer, SOW, and MSA contracts.

• Strong CRM hygiene practices.

• Ability to generate revenue, forecast, and produce account health reports.

• Comfort with accounting and forecasting processes.

• Knowledge of contract structures, negotiation dynamics, and margin protection strategies.

• Capability to navigate complex environments independently.

🏝️ Benefits

• Independence, open communication, and appreciation for diversity.

• Flexible work model emphasizing impact and work-life balance.

• Remote LATAM team community with tech talks, virtual coffee breaks, and team-building activities.

• People Care support, wellness check-ins, and assistance for professional growth.

• Extensive medical, dental, vision, paramedical services, prescription drug coverage, and travel insurance.

• Mental health resources and wellness initiatives.

• Employer-funded Health & Wellness Spending Accounts (myHSA).

• Employer-paid life insurance coverage.

• Short- and long-term disability benefits.

• Protection against critical illness.

• Competitive vacation policy.

• Paid public holidays and various leave options.

• Opportunities for technical certifications, access to global learning platforms, a digital library, and ongoing development.