Senior Client Success Manager

📋 Description

• Ensuring the success of a portfolio of clients at Cordial.

• Advocating for and aligning technology and expertise on behalf of clients.

• Taking ownership of the client success plan.

• Engaging with executive-level stakeholders.

• Managing competitive challenges effectively.

• Developing and delivering tailored success plans for each client.

• Collaborating with Cordial’s Channel Growth & Partnership team.

⛳️ Requirements

• A Bachelor’s degree is required.

• At least 7 years of experience in an enterprise client management role within a SaaS company.

• Background in email and/or digital marketing is essential.

• Technical knowledge of client data and marketing technology strategies.

• Proficient project management skills.

• Ability to handle multiple projects and clients simultaneously.

• Strong negotiation capabilities.

• Excellent written and verbal communication skills.

🏝️ Benefits

• Equity and bonus opportunities.

• Comprehensive benefits package (medical, dental, vision, life insurance).

• 401k matching program.

• Flexible time off policy.

• Childcare support.

• Annual reimbursements for continued education.

• Commitment to a healthy work/life balance.

• Strong focus on diversity, equity, and inclusion initiatives.

• Overall culture that values respect and openness.