Senior Client Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and manage long-term strategic account plans for enterprise clients.

• Identify and secure growth opportunities across various product lines and regions.

• Track product usage and proactively address potential churn risks.

• Oversee the end-to-end onboarding process for complex enterprise implementations.

• Advocate for product releases and promote the adoption of new features within client accounts.

⛳️ Requirements

• Minimum of 5 years in Client Success, Account Management, or a related commercial role within B2B SaaS.

• Proven history of achieving Net Revenue Retention (NRR) targets and generating expansion revenue.

• Outstanding presentation and facilitation abilities.

• Comfortable leading commercial discussions with high-level stakeholders.

🏝️ Benefits

• Engaging revenue-focused role.

• Acts as a trusted strategic advisor to senior client stakeholders.

• Manages a portfolio of high-value enterprise accounts.

• Directly responsible for net revenue retention and the expansion pipeline.

• Creates compelling ROI narratives.