Senior Client Solutions Manager, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• In the role of Senior Client Solutions Manager at Brand Networks, a part of Augeo, you will be instrumental in driving our clients' success by offering customized solutions that elevate their social media strategies.

• Assist a prominent social influencer and employee advocacy initiative for one of Canada's major retail clients.

• Collaborate closely with clients, steering them towards achieving their marketing goals using our platform, while helping them navigate the constantly changing social media environment.

• Establish and nurture strong, lasting relationships with clients, gaining insights into their specific objectives and challenges.

• Serve as the primary point of contact for clients, delivering prompt and effective communication and support.

• Conduct weekly client check-ins to assess campaign performance and modify strategies in real time.

• Lead post-campaign reviews with clients, including comprehensive key-learnings presentations for larger campaigns and concise recaps for smaller initiatives.

• Understand your users: Who are they? What unique business challenges do they face? What drives them? What is their corporate culture? How do they prefer to communicate?

• Develop communications that promote program awareness, adoption, and engagement.

• Track and analyze client campaigns and performance metrics to pinpoint areas for enhancement and suggest modifications.

• Compile and present performance reports to clients, highlighting results and insights.

⛳️ Requirements

• Over 7 years of experience in social marketing, content creation, digital marketing, or public relations within an agency or in-house context.

• Bilingual (Québécois French and English), with strong written and verbal fluency in Québécois French to support our Canadian client program.

• Intermediate to advanced skills in Microsoft Suite and Google Suite.

• Exceptional communication, presentation, and interpersonal abilities.

• Strong time management skills - capable of prioritizing tasks, meeting deadlines, and ensuring follow-through.

• Problem-solving capabilities and the ability to adapt to a dynamic, fast-paced environment.

• Demonstrated ability to forge strong collaborative relationships with external stakeholders.

• Previous experience mentoring or managing junior team members is a plus.

🏝️ Benefits

• Impactful Work: Join a team that influences the future of creator marketing for some of the world’s most esteemed brands.

• Innovative Environment: Engage with cutting-edge technology and creative solutions in a setting that encourages risk-taking and innovation.

• Career Growth: BN supports your professional development and offers opportunities to progress within a rapidly evolving industry.