Senior Client Service Manager – Consumer Goods

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate with clients to comprehend their business objectives, establish success metrics, and create customized success strategies that yield measurable ROI and lasting platform value.

• Act as the main contact for designated accounts, fostering reliable relationships with CPG brand managers, retailers, and key stakeholders within customer organizations.

• Proactively discover expansion possibilities within existing accounts by examining usage data, customer feedback, and market trends, then work together to formulate and implement growth strategies.

• Collect customer insights, feedback, and challenges, then communicate these findings to Product and Engineering teams to guide roadmap decisions and promote ongoing innovation.

• Track account health metrics and devise retention strategies for customers at risk, implementing proactive measures to enhance lifetime value and minimize churn.

⛳️ Requirements

• Over 10 years of experience in the Consumer Packaged Goods (CPG) sector.

• Strong understanding of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles.

• Demonstrated customer success or client-facing experience in SaaS, consulting, CPG, technology, or related service industries.

• Proven history of cultivating trusted customer relationships and achieving measurable business results through strategic account management.

• Strong executive presence with the ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams.

• Established capability to identify, develop, and implement growth strategies that enhance customer value and increase lifetime value.

• Exceptional analytical and problem-solving skills, with the capacity to interpret data, identify trends, and guide clients towards data-driven decisions.

• Strong communication and negotiation abilities, capable of articulating complex concepts clearly and establishing rapport across diverse customer organizations.

• Highly organized and detail-oriented, possessing strong time-management skills and the ability to juggle multiple priorities and competing deadlines.

• Proactive, customer-focused approach with a propensity for action and accountability.

• Proven ability to learn swiftly, adapt to new processes and systems, and excel in a fast-paced, collaborative environment.

• Familiarity with retail or supply chain operations and dynamics.

• Bachelor’s degree in Business, Marketing, Finance, or a related field, or equivalent professional experience (preferred).

🏝️ Benefits

• An inclusive and supportive workplace.

• Opportunities for growth and learning.