Client Services Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee client assignments and manage inquiries, requests, and daily account responsibilities

• Engage with clients professionally, clearly, and promptly through email and meetings

• Work collaboratively with internal teams to gather data, address customer inquiries, and execute follow-up tasks

• Accurately monitor client priorities, deadlines, deliverables, and outstanding items

• Aid in the organization of meetings, development of agendas, documentation of action items, and communication of next steps

• Supervise client requests and prioritize urgent issues

• Ensure precise information is maintained within company systems, client records, and project management software

• Recognize ongoing customer or service challenges and report significant trends to the relevant internal department

• Support account management and various customer service functions as required

• Uphold a proactive, detail-oriented approach while ensuring a positive client experience

• Safeguard confidentiality when managing client and business information in accordance with company policies

• Facilitate smooth and professional client interactions while keeping accurate records and supporting the client services team

⛳️ Requirements

• Prior experience in customer service, account management, or a similar role

• Exceptional verbal and written communication skills

• Strong organizational and time-management skills

• Capability to juggle multiple priorities and deadlines

• Commitment to following protocols

• Ability to work autonomously and remotely

• Proficiency in commonly used office tools such as email, video conferencing, spreadsheets, project management, or customer relationship management systems

• Quick to adapt to new software, processes, and systems

• Professional demeanor when interacting with clients and colleagues

• Preferred: Professional experience in digital marketing, advertising, technology, or similar service-oriented environments with clients

• Preferred: Experience in managing multiple accounts or stakeholder relationships concurrently

• Preferred: Familiarity with project management software and CRM tools

• Preferred: Experience in a fully remote or distributed work environment

🏝️ Benefits

• Remote work

• Equal employment opportunities for all