Principal Consultant – Client Services, Oracle Cloud Financials

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver continuous functional support and advisory services for the Oracle Fusion Cloud Financials suite.

• Collaborate with clients utilizing knowledge of Oracle Cloud Financial Applications and industry best practices to offer cost-effective solutions.

• Manage and resolve incidents and service requests while adhering to service-level agreements.

• Diagnose issues through functional analysis, configuration reviews, data validation, log and process examinations, replication, root-cause analysis, and regression testing.

• Initiate and oversee Oracle Service Requests when vendor assistance is necessary.

• Conduct quarterly update readiness activities, which include feature evaluations, client impact assessments, configuration modifications, test scenarios, regression and user acceptance testing, documentation, and end-user training.

• Enhance support processes and document recurring issues along with their workarounds.

• Clarify, document, and present client requirements for approval.

• Discover and implement innovative solutions to system issues.

• Engage in team training sessions to stay updated on Oracle Cloud functionalities.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline such as Business Administration, Economics, Finance, Engineering, etc.

• MBA, relevant master’s degree, or PhD is preferred.

• A minimum of 8–10 years of functional consulting experience with Oracle Financials, including at least 3 years of hands-on experience with Oracle Fusion Cloud Financials implementation or production support.

• Experience in supporting multiple clients or navigating complex environments in a managed services model is highly desirable.

• CPA/CA equivalent is preferred, along with a thorough understanding of finance business processes.

• Proficient in analyzing Oracle Fusion Financials configurations, accounting rules, workflows, security roles, scheduled processes, reports, data loads, and integration touchpoints.

• Capable of independently researching, reproducing, testing, configuring, and resolving client issues within agreed priorities and service levels.

• Skilled in opening, tracking, and managing Oracle Service Requests.

• Demonstrated experience in guiding clients through business process improvements and addressing everyday issues.

• Ability to lead a team, work autonomously, and manage multiple assignments effectively.

• Prior experience in leading or managing projects is essential.

• Excellent interpersonal, organizational, presentation, and communication abilities.

• Strong commitment to surpassing performance expectations.

• Professional demeanor when interacting with both internal and external clients.

• Capability to maintain a positive attitude in high-pressure situations.

• Proficient in MS Office applications (Word, Excel, PowerPoint).

🏝️ Benefits

• Healthy balance, respect, focus, friendship, and ongoing education.

• Equal-opportunity employment.