Senior Client Service Lead

This is a fully remote position, open to applicants in Spain.

📋 Description

• Responsible for the overall success of clients managed within a Strategic POD.

• Manage customer relationships and P&L for one or more strategic accounts.

• Act as the main point of accountability for the assigned client, overseeing the health of the relationship, satisfaction levels, and service outcomes.

• Serve as a trusted advisor to senior stakeholders of the client by understanding their business priorities, risk factors, and opportunities for transformation.

• Provide comprehensive oversight of service delivery for the assigned client.

• Ensure compliance with contractual obligations, service scope, and governance processes across all relevant countries.

• Facilitate the resolution of complex, cross-functional issues that may affect service quality or client trust.

• Manage the Client P&L to enhance both revenue and profitability.

• Foster a culture of accountability, transparency, and continuous improvement within the POD.

⛳️ Requirements

• 4-6 years of experience in customer success, client service leadership, or operations in global payroll, HR technology, or enterprise services.

• Strong grasp of global payroll or HR service delivery models, including multi-country operations.

• Extensive knowledge of client governance frameworks, SLAs, and service recovery methods.

• Familiarity with payroll platforms and support tools (e.g., SAP ECP, Payroll Control Center, ServiceNow, Assist).

• Strong commercial insight, including contract interpretation, change governance, and financial management.

• Proficiency in English is required; additional regional language skills are advantageous.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Learning opportunities.