Senior Client Partner, Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Account Management: Cultivate strong and transparent relationships with clients, offering regular updates regarding project status, issues, and resolutions.

• Business Acumen and Financial KPIs: Leverage a comprehensive understanding of clients' businesses, industry trends, and KPIs to provide strategic insights and impactful solutions.

• Budgets & Forecasting: Direct the creation of budgets and forecasts in collaboration with clients, utilizing provided data to ensure efficient use of budgets and accurate billing for media expenditures and fees.

• Data Analysis & Reporting: Gain an in-depth understanding of each client's industry, challenges, and objectives to customize strategies that yield measurable results.

• Team Collaboration: Collaborate with Tinuiti’s internal teams to positively influence client project outcomes and strategic initiatives.

• Client Communication: Serve as a primary contact for client communications, ensuring timely updates on project progress and results. Address client concerns promptly and efficiently to uphold client satisfaction.

• Client Education: Empower clients with the knowledge and confidence to discuss strategic directions and decisions, reinforcing their trust in our expertise.

• Industry Expertise: Maintain and apply extensive knowledge of market developments, emerging trends, and best practices relevant to the client’s business and the industry as a whole, enhancing client strategies and recommendations.

• Channel Expertise: Utilize a strong understanding of various digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to formulate strategic plans, clearly aligning channel recommendations with the client’s business objectives.

⛳️ Requirements

• 5-7 years of experience in Client Partner roles with a demonstrated history of executing successful campaigns.

• Proficiency in various digital platforms and their synergistic functionalities.

• Knowledge of Google Analytics.

• Familiarity with Project Management tools.

• Experience with research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, and Commspoint.

• Proven success in analyzing data and utilizing analytics tools to inform marketing decisions.

• Advanced computer skills, including proficiency in Microsoft Excel and PowerPoint.

• Ability to multitask, prioritize, and manage time effectively across multiple clients, partner relationships, and internal initiatives.

• Exceptional communication and interpersonal skills, with the capacity to collaborate effectively with both external and internal teams.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

• Healthcare: Medical, Dental, Vision, Life & Disability, and Flex Spending Accounts.

• Retirement: Match up to 4% of your contributions at 100%.

• Perks and Wellness: Fringe benefits, Forma, Unlimited Telemedicine and Teletherapy available at no cost, and Thankful giving.

• Equity Parental Leave: Birthing parents receive 16 weeks of leave at 100% pay (partners receive 12 weeks) following the birth or adoption of a child.

• Learning and Development: Access to on-demand learning, a mentorship program, and resources for leadership and management development.